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Job Details Description PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES: 90 Interacts with customers in a courteous, professional, and friendly manner to identify their needs. Provides the products needed for the customer or cross-sells to the appropriate areas of the bank to identify solutions for those needs. Proficient in all teller duties and provides customer service in the teller line when Responsible for IRA distributions, sales, and Must stay abreast of changes by attending IRA sessions. Process debit card requests activate, close, delete, hot card, research customer issues and review Connect customers to Internet Banking and other Retail Technological Products and assist with related banking issues. Maintain risk related files including dormant, negative, and write off accounts, and Money Service Business, Cash Management, Merchant Source Capture, and Consumer Source Capture customers. SECONDARY RESPONSIBILITIES AND ACCOUNTABILITIES: 10 Develops relationships with other bank employees to enhance teamwork. Represents Bank at various civic and community events. Participate in Retail meetings, adhere to compliance procedures and participate in required training. Other duties as may be assigned. OTHER SKILLS AND ABILITIES Strong communication skill Customer service focused Maintain confidentiality of customer information Resourceful, well organized and ability to multitask Effective problem-solving and decision-making skills Strong attention to detail Strong ethical focus